Frequently Asked Questions
Selecting Your Lollies
When selecting your lollies to build a jar, you may select up to 10 varieties in the regular size jar and 15 varieties in the large size jar.
If you need to change the mix of your custom jar, please contact us immediately after placing your order.
If your order has been processed and built, unfortunately we cannot change any custom mixes.
Shipping & Delivery
We ship Australia wide!
Orders sent by Australia post can be tracked online at https://auspost.com.au/mypost/track/#/search
Orders sent with same day delivery in Sydney can be tracked via the link provided via email.
If your order is unable to be delivered to the recipient, it will be left in a safe place at the delivery address.
For orders sent with Australia Post, the following delivery times apply:
Sydney Metro: 2-3 Business days
Brisbane/Melbourne Metro: 3-4 Business Days
Western Australia: 5-7 Business Days
For orders sent with Australia Post Express, the following delivery times apply:
Sydney Metro: Next Business day
Brisbane/Melbourne Metro: 1-2 Business Days
Western Australia: 2-3 Business Days
*Rural Areas generally take longer for delivery*
Please Note: Due to changing COVID situations, deliveries may be delayed beyond our control. Guides are general advice only.
Unfortunately, pickup of orders is currently not available.
If you need to change the delivery address of your order after it has been placed, please contact us immediately to see if the change is possible.
If your order has left our headquarters, unfortunately we cannot change your delivery address.
Please allow 1-2 working days to process orders!